Summer Steals Dropped!

FREE SHIPPING ON ALL ORDERS | LIMITED TIME

FAQs

Frequently Asked Questions (FAQs)

1. When will my order ship?

Orders are typically processed within 1–2 business days after purchase. Once shipped, you’ll receive an email with tracking details.

2. How long does delivery take?

We offer free standard shipping on all U.S. orders. Delivery usually takes 5–8 business days after your order is shipped.

3. How do I track my order?

Simply email us at tracepoolsh@gmail.com with your order number and name, and we’ll manually provide tracking details within 24 hours.

4. Do you offer free shipping?

Yes! All orders within the United States ship free of charge via standard delivery.

5. What is your return policy?

We accept returns within 30 days of delivery. Return shipping is free, and there are no restocking fees. To initiate a return, contact us at tracepoolsh@gmail.com.

6. Can I cancel or change my order?

If your order hasn’t been shipped yet, we may be able to cancel or modify it. Contact us as soon as possible at +1 065 789 0147 or via email.

7. What if my item arrives damaged or defective?

Please contact us immediately with a photo of the damaged item, and we’ll arrange a replacement or refund.

8. Do you ship internationally?

Currently, we only ship within the United States.

9. How do I contact customer service?

You can reach us by email at tracepoolsh@gmail.com or call us at +1 065 789 0147. We're available Monday–Friday, 9 AM to 6 PM (EST).

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