Billing Terms and Conditions
At Tracepool, we are committed to providing a secure and transparent shopping experience. Please review our billing terms and conditions below.
1. Payment Methods
We accept the following payment methods:
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Visa, MasterCard, American Express, Discover
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Apple Pay, Google Pay
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Shop Pay
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Other secure payment options available at checkout
All transactions are processed in USD ($).
2. Order Confirmation
Once your payment is successfully processed, you will receive:
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An order confirmation email with your purchase summary
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A shipping confirmation with tracking details once your order ships
If you do not receive these emails, please check your spam folder or contact us at tracepoolsh@gmail.com.
3. Billing Information Accuracy
You agree to provide current, complete, and accurate billing and account information at checkout. We reserve the right to cancel orders if:
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The billing information is incorrect or cannot be verified
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Fraudulent activity is suspected
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The payment is declined or unauthorized
4. Taxes
Applicable sales tax may be charged depending on your location, in accordance with state and federal tax laws.
5. Refunds and Disputes
We offer a 30-day return policy with free return shipping and no restocking fees. Refunds are issued to the original payment method within 5–7 business days after your return is received and approved.
If you believe you have been billed in error, please contact us promptly so we can investigate and resolve the issue.
6. Fraud Protection
To protect our customers and business, we utilize secure payment gateways and anti-fraud systems. Orders flagged for potential fraud may be subject to verification, delay, or cancellation.
7. Contact Us
For billing-related questions or concerns, please contact our support team:
📧 Email: tracepoolsh@gmail.com
📞 Phone: +1 065 789 0147
📍 Address: 630 E 92nd St, Brooklyn, New York 11236, United States